Shipping Policy

 

We ship all orders destined for the UK via the Royal Mail, and all international orders via the Royal mail (Parcel Force International Insured). Tracking numbers are provided by email at the time of shipment. The customer assumes responsibility for any additional charges on rejected packages. Crooked as Another is not responsible for customs fees incurred from importing goods. Any shipping charges incurred due to exchanges or returns for store credit are the responsibility of the customer. 

 

We work hard to keep our shipping rates as low as possible while still getting your items to you in the most efficient and reliable way possible, and we appreciate your understanding.

 

 

Shipping Rates

 

Shipping rates are calculated based on order amount including tracking and signed for, and are as follows:

 

Domestic to UK:

Free UK Shipping on all orders

 

Europe:

Only £3 for all International orders

 

US and Canada:

Only £3 for all International orders

 

 

Rest of the World:

Only £3 for all International orders

 

 

 

 

Returns & Exchanges

 

Crooked as Another will gladly accept returns for an exchange or store credit. Due to the made-to-order nature of our products, we cannot offer refunds of any kind. We are always happy to work with you before you order to make sure you make the right choices!

 

How to make a Return or Exchange:

 

1.  You may Exchange any item if you are not satisfied with the size, color, or fit; Returns or Exchanges can be made for any item with a defect. If your item has a defect, we will happily pay your return shipping.

 

2.  Please contact us about any Returns or Exchanges within 14 days of receipt of your item. 

 

3.  Returned and Exchanged items must be in new condition, unworn/unused, with the original tags attached. 

 

4.  Please contact us to request a Return Authorization via email at crookedasanother@gmail.com  All Returns and Exchanges must be approved beforehand.  Once we have approved your return, we will send you further instructions.

 

After your Return or Exchange is processed, you will be sent an exchanged item / issued a credit for the value of the item.  Items shipped to us without a Return Authorization will be shipped back to you - please help us help you!

 

Please note: Crooked as Another cannot assume responsibility for reimbursement or compensation for packages lost in transit without proof of delivery to Crooked as Another via a tracking number. 

 

 

Repairs

 

We stand by our products, and we’ll address any issues that may come up during their long lives. If your Crooked as Another item has a defect or needs a repair, please email us at crookedasanother@gmail.com and we will send you further instructions.

 

 

Terms & Conditions

 

All site content is copyright Crooked as Another Inc. and may not be reproduced in any manner without the express written consent of IDBarn. or concerns, please contact us at: crookedasanother@gmail.com

 

 

Privacy

 

Your privacy is important to us. We do not collect personally identifiable information about you on this site without your knowledge, and all such information is collected directly from you. We may utilize your email address to send communications to you, but you may opt out at any time. If there are any questions you have that aren’t covered here, please email us at crookedasanother@gmail.com and we’ll reply to your inquiry as soon as possible.

 

 

Wholesale

 

If you are interested in becoming a Crooked as Another stockist, please contact crookedasanother@gmail.com for more information.

 

 

What does the inspection card mean?

 

Many of our products involve the work and talents of several of our craftspeople.  The inspection card is a final stamp of approval offered by the last person to handle your order.

 

 

How long will it take to receive my order?

 

Our products are handmade to order by our team of craftsmen here in the City of York, England. Due to the nature of our work, we do require a 2-3 week production time. You will receive a shipping confirmation via email once your order has shipped, along with a tracking number.

 

 

Can I expedite my order?

 

If you would like to expedite your order, please email us immediately.  If our schedule allows, we will be happy to expedite your order for a fee.

 

 

Can I request a custom order?

 

Unfortunately, we are unable to accommodate custom orders at this time, including personalization and embossing.  You may be able to find a local leatherworker who can perform these modifications on a small scale.

 

 

How do I know if my order has shipped?

 

When we ship your order, we will send you a confirmation email with a tracking number.  Please note that changes of address will not show up in the confirmation (but if we say we have processed them, we have, don’t worry), and tracking numbers will take up to 24 hours to update.

 

 

What do I do if I need to change my order or shipping information?

 

If you need to change your order or your shipping information, please email us immediately at crookedasanother@gmail.com so we can update your order.  We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best. 

 

Please note, our system does not display updated shipping information in shipping-confirmation emails.  If you have gotten in touch with us and we have confirmed that the change has gone through, don’t worry, the address we have is correct even if the email is wrong.

 

 

My tracking number tells me my package has already been delivered – what’s going on?

 

Parcel Force reuses tracking numbers.  Within the first 24 hours or so after you receive your shipping confirmation, you may see that your item has already been delivered.  Don’t worry, this is just outdated information from the last time that number was used.  Your correct information should display after 24 hours.  Feel free to contact us at hello@crookedasanother.com if the issue doesn’t resolve after 36 hours or more.

 

 

How do I send my item in for a Return or Exchange?

 

Please contact us about a Return or Exchange within 14 days of receipt of your purchase. Returned items must be in new condition, unworn, with the original tags attached. The customer assumes both the return shipping cost to Crooked as Another and the replacement item shipping cost, unless the item is found to be defective through to ammanufacturing fault, in which case we will gladly send you a pre-paid shipping label.

 

 

Why was my order cancelled?

 

This is very unlikely to happen to you, but we do occasionally cancel orders due to shortage of materials or suspicion of fraud.  If we do cancel your order, we will contact you immediately with an explanation.

 

 

Who do I contact about carrying Crooked as Another products in my store?

 

If you are interested in becoming a Crooked as Another stockist, please contact crookedasanother@gmail.com for more information.